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Warranty Terms

Home / Warranty Terms

The original Aeezo product has lifetime customer support and a one-year quality warranty. Warranty period from the date of purchase, the product must be brand new and not used before purchase. This warranty service is only applicable to first-hand buyers. The customer shall keep the sales invoice and warranty certificate as proof of purchase. The sales invoice must indicate the date of purchase and the name of the product.

Warranties require the customer to provide the product’s outer packaging and a valid purchase certificate for a period of one year, if any item is missing, it will be treated as out of warranty period and charge.

Within the warranty period, we will repair or replace the product or replace the defective parts for the user free of charge, if the product has been tested for defects or malfunctions due to defects in materials or workmanship, and will not charge the user for any maintenance or spare parts.

For defective products or parts, we will replace with new or refurbished products or parts. All products or components to be replaced will belong to Aeezo.

To start a repairs, you can contact us at [email protected] If your repairs is accepted, we’ll send you a repairs shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at [email protected]

The warranty service does not cover the following areas:
1. Non-product quality or performance failure;
2. Any accessories included with the product;
3. Failure due to incorrect use of the product in accordance with the instructions(e.g. incorrect operation, mechanical damage, or use at incorrect voltage);
4. Failure due to aging loss;
5. Modification of the product by users or a third party;
6. Failure due to force majeure;

All warranties are void if the product has been modified by an unauthorized person or service provider. This warranty service is enforceable in any country unless the legal rights of that country are in conflict with the company’s warranty. Other than the above, no warranty or right in excess of this terms shall be accepted.

 

 

 

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