If you order a picture frame from our Amazon Aeezo Shop, the order will be managed and delivered directly by Amazon. Please use your Amazon account to query your order and tracking status. If you have any questions, please contact Amazon customer service directly for assistance.
If you order a picture frame from aeezo.com, we will ship it to you through UPS or Amazon Logistics using the shipping option you selected in our shopping cart.
When your order is shipped, you will receive a shipping confirmation email sent to the email address used for the order. This email will contain a tracking link that you can use to check your order flow.
What to do if your aeezo.com order never arrived?
This is almost never the case because our shipping process is very reliable.However, if you experience any of the following, follow these instructions:
- The Amazon tracking page shows that my order was lost in transit.
Usually, the carrier is able to resolve such issues, so wait 48 hours and check the trace page again. If the problem persists, please contact our customer service team.
- The order did not arrive at my delivery address, but it showed “delivered”.
In most cases, “lost” packages arrive within 48 hours. Check to see if the carrier left a note and ask your neighbor if he accepted the package on your behalf. Also check if there are any safe Spaces for storing packages.
Please note that each shipment has its own shipment confirmation email. Make sure you are not looking at the wrong confirmation email.
Finally, if you have not found your order after 48 hours, please contact our customer service team and we will investigate for you.