FAQs
No, it doesn’t run on battery. It is powered by an AC adapter and needs to be plugged in during use.
Some models are wall-mountable. Please check the specifications listed on the product page.
Yes, photos will be automatically rotated based on the orientation of the frame.
By default, pictures will be cropped to fill the frame. To ensure that photos are displayed fully in both orientations, you can select “fit to frame” in the settings. You can apply this setting to all pictures or change individual pictures manually at any time.
Our frames have 32GB of memory, which can store 40,000+ photos (On average, each photo is between 500KB and 1MB after compression through the app).
Aeezo digital frames all support photo sharing through the cloud. Our frames work with the photo sharing app AiMOR, allowing you to send pictures through the cloud to as many frames as you want. To protect your privacy, photos are sent using end-to-end encryption, and they are never stored in the cloud.
The date that the picture was sent to the frame will be displayed with the caption, but the date that the photo was taken is not displayed.
Yes, it can be left on all the time or programmed to turn off at night and wake up in the morning.
There’s no limit to how far away from the frame you can be when sending photos. As long as the frame is connected to wifi, it will be able to receive the new pictures you send.
By default, each picture will display for 10 seconds, then advance. You can also swipe back and forth to view photos of your choice.
It is compatible with both 110V and 220V.
Yes. All Aeezo frames come with a one-year warranty and lifetime customer service support. If you have questions or comments about our products, please feel free to contact us.
Some models come with a remote control. Please check specifications on the product details page.
Settings
Yes. Press and hold a picture to bring up the option to delete.
No. Aeezo digital photo frames allow you to add as many friends as you want via the companion app AiMOR. Users can simply download AiMOR, then enter the frame code to connect to it.
Yes. It is fine to ship the frame directly to your grandparents. Once they receive the frame, they can follow the guide to connect to Wi-Fi and find the unique frame code. You can use this code to connect to the frame and start sharing photos.
In order to receive new photos, you need to be connected to wifi. However, you can display photos that have already been received or uploaded without being connected.
We think that the best part of this frame is being able to receive pictures from family and friends whenever they have special moments throughout the day, so we recommend staying connected to wifi all the time.
No. Once you are connected to the frame, you will always be able to share photos, unless the frame owner removes you.
Yes. After pictures have been uploaded to the frame, Wi-Fi is not required to display them.
The frame owner can ultimately decide who can and cannot add pictures to the frame. They can also hide or delete photos directly from the frame.
As a frame owner, you can share the unique frame code to anyone you’d like to allow access to your frame. Added users have access to send photos and videos to your frame at any time. If you decide you want to remove their access, you can do so directly from the frame in the “Friends” menu.
For frames that have an SD card slot, follow these steps:
1. Insert a micro SD card into the frame (up to 32 GB cards are supported).
2. Go into the Settings menu and then into “Manage”.
3. Click “Export photos”.
4. The frame will start exporting all the photos that you have on your frame – this may take a minute to finish.
5. Photos will be located on the SD card in a folder called “export”.
Each code valid for 12 hours, so yes, if people are connecting at different times they will need a new code.
There are two ways to find the code:
Option 1:
Tap the screen during slideshow and click the “add friend” icon. Frame code will be generated.
Option 2:
Tap screen → Settings → Friends, then tap the add friend icon in the top right corner. Frame code will be generated.
Sending Photos
For security reasons, we don’t store your photos in the cloud. As such, you can’t use a computer to download pictures that have been sent to your frame. However, you can copy the photos from the frame onto a storage card (SD, micro SD, or USB drive depending on the specific model) and then transfer them to a computer or other device.
The USB 2.0 port is for importing or exporting photos from USB drive to the frame.
It does not support displaying photos directly from a USB drive.
Yes! Each user just needs to download the Frameo app, set up their user name, then enter the code you send them to connect to your frame.
Distance isn't an issue. Share your moments anytime, anywhere with AEEZO Frame via the free Frameo App.
Currently, the Frameo app only allows you to send 10 photos at once. Sorry for the inconvenience!
If you wish to transfer larger amounts of photos to a frame, we suggest importing photos to the frame with an SD card.
Yes, click the picture and select “share external,” then choose the Frameo app to complete the request.
Yes. You can send up to 10 photos at a time, and there is no restriction on how many recipients you want to send these photos to at the same time.
Yes, you can.
Aeezo frames support importing and exporting photos from a USB drive, SD card, or microSD card, depending on the model.
In order to protect your privacy, pictures can only be sent to Aeezo frames through the Frameo app or from external storage (e.g. SD card). Frameo uses end-to-end encryption, which means that pictures are sent securely, decrypted locally on your frame, and not stored on a server.
When the frame is not connected to Wi-Fi, you can upload your photos via USB or SD/microSD storage (depending on frame model.)
If your frame is offline when photos are sent from the Frameo app, the transfer will be put on hold. Once the frame is reconnected to wifi, the app will attempt to send the photos again. On Android devices the app will do this automatically in the background*, while on iOS devices the app needs to be opened for it to retrigger the transfer.
*You can toggle this feature on/off in the app settings.
Sending Videos
Aeezo frames support mp4 videos of 15 seconds or less.
Yes, pictures and video show up together.
You can share up to 10 photos at a time or one video up to 15 seconds.
Yes, video files are currently limited to 15 seconds.
Security
Yes! Frameo is a secure app that uses end-to-end encryption. To protect your privacy, your photos are never stored in the cloud, and when transferring, they can only be decrypted on the intended recipient’s frame.